Returns & Refunds policy
At Almoho.com, we strive to provide you with the highest quality products. Your satisfaction is our priority, and we are committed to ensuring that your shopping experience is positive and hassle-free. Please take a moment to review our Return and Refund Policy:
No Refunds:
We do not offer refunds for any reason other than the receipt of a wrong or defective product, as outlined below. All sales are final.
Wrong or Defective Product:
If you receive a wrong or defective product, we will gladly assist you in resolving the issue.
To be eligible for a return, you must:
Notify us within 24 hours of receiving the product.
Provide a clear description and, if possible, photographic evidence of the issue via our customer support email or contact form.
Obtain prior authorization from our customer support team for the return
Return Process:
To return a wrong or defective product, please follow these steps:
Contact our customer support team within 24 hours of receiving the product at [customer support email or contact form] and explain the issue.
After receiving authorization, securely package the product, including all original tags, labels, and packaging.
Ship the product back to us within three (3) days of receiving authorization. The return shipping cost will be your responsibility unless otherwise specified by our customer support team.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were received in the last 24 hours.
The goods are in the original packaging
If you select the wrong size, the product cannot be returned or refunded.
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized. (e.g. Size, Color etc)
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Inspection and Resolution:
Once we receive the returned product, we will inspect it to ensure it is in its original condition and that the issue reported is valid. If the product meets our criteria for a valid return, we will take the following actions:
In the case of a wrong product sent, we will send you the correct product as quickly as possible at no additional cost to you.
In the case of a defective product, we will either send you a replacement or issue a store credit, depending on your preference.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the given address:
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
If you select the wrong size, the product cannot be returned or refunded.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail style@almoho.com